Return & Refund Policy

Effective November 9, 2026

Refund window

You can request a refund within 30 days of the purchase date.

Eligibility

  • The license key has not been activated, redeemed or registered to an account.
  • A key that cannot be activated because of a problem on our side is always refundable within the window, even if you tried to activate it.

Non-refundable items

License keys that were successfully activated or redeemed, unless the product is defective or not as described.

How to request a refund

  1. Email [email protected] or use the contact form with your order number and the reason.
  2. We reply within one business day and may ask for a screenshot if there is an activation error.
  3. Once approved, we deactivate the unused key and issue the refund.

Return shipping

Products are digital, so there is nothing to ship back and no return fee.

Refund method and timing

Refunds go back to the original payment method: card refunds through Stripe usually appear in 5 to 10 business days; bank transfer refunds are sent to the account you paid from within 5 business days of approval.

Contact

TND, LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA. Phone US phone number. Email [email protected].